FAQs

Government

We are a foreign government agency and…

would like to know the concept behind the so-called “Contact-Information-Based Measures “in Taiwan and how it would be implemented?

The Central Epidemic Command Center (CECC) has announced on May 28 that considering the low risk of community transmission in Taiwan, it would loosen restrictions on daily life. The CECC announced guidelines for “Contact-Information-Based Measures””.

1. Purpose of“Contact-Information-Based Measures “ : When there is a need for outbreak investigations, the Taiwan Centers for Disease Control (CDC) can immediately contact the person who has visited the specific place.

2. The items collected on personal data: It depends on the judgement and decision by the registrated venue operators and the public. The principle is of the least infringement on personal data while retaining the necessary information, such as only collecting a visitor’s cell phone number.

3. Personal data protection:
To ensure personal data protection, proprietors of venues where customers’ personal data is collected must designate a person to be in charge of keeping a record of and maintaining the collected personal data. Such data can be retained at most for 28 days and should be deleted thereafter. Such data may not be used for any purpose other than outbreak investigations. Personal data can be collected electronically or in writing. If personal data is collected electronically, information security protocols must be implemented. In addition, when collecting personal data, the individual or the organization should clearly inform data subjects of the following: the entity to collect personal data, purpose of collection, types of personal data to be collected, time period of using personal data, entities to use personal data and ways of using personal data, data subjects’ benefits and rights they can claim under the Personal Data Protection Act, and the effect of declining providing personal data.

The CECC states that if Taiwan continues to record no new indigenous cases or no community transmission after June 7, the CECC will further loosen epidemic control measures. As long as the public can cooperate with the new “Contact-Information-Based Measures”” and observe personal preventive precautions, including washing hands frequently, wearing masks where social distancing can’t be followed, restrictions on the number of people allowed in a place when they go out or attend social activities will be lifted.

would like to know how we can obtain donations of anti-epidemic materials from Taiwan?

1. The Ministry of Foreign Affairs of the Republic of China (Taiwan) has announced on May 5, 2020 that MOFA is launching a third wave of international humanitarian assistance in response to the continued spread of COVID-19, donating 7.07 million face masks to the United States, European Union and its member states, diplomatic allies, New Southbound Policy partner countries, and African and Middle Eastern nations. The R.O.C. government announced two earlier waves of humanitarian assistance on April 1 and April 9, 2020, donating face masks and other medical supplies to support frontline medical personnel as they fight the pandemic in countries that have been severely affected.
2. If you have any inquiries about how to obtain donations of anti-epidemic materials from Taiwan, please contact the MOFA overseas offices: (https://www.mofa.gov.tw/en/OverseasOfficeLink.aspx?n=1A4D7D5A68ECF4B9&sms=A76B7230ADF29736.)

would like to know if Taiwan has donated any medical materials related to the COVID-19 pandemic response to other countries.

The Ministry of Foreign Affairs of the Republic of China (Taiwan) is launching a third wave of international humanitarian assistance in response to COVID-19, donating 7.07 million face masks to the United States, European Union and its member states, diplomatic allies, New Southbound Policy partner countries, and African and Middle Eastern nations. The R.O.C. government announced two earlier waves of humanitarian assistance on April 1 and April 9, 2020, donating face masks and other medical supplies to support frontline medical personnel as they fight the pandemic in countries that have been severely affected.

would like to know how the Taiwanese government responds to people who want to receive a COVID-19 test at their own expense?

The Central Epidemic Command Center (CECC) has agreed to open conditionally for Taiwanese people who want to test for COVID-19 at their own expense in order to meet the epidemic prevention regulations of other countries. For more information, please refer to the website of the Taiwan Centers for Disease Control (https://www.cdc.gov.tw/Category/MPage/I92jtldmxZO_oolFPzP9HQ#collapseOne84534)

would like to know how the Taiwanese government helps foreigners in Taiwan find COVID-19 related information?

The Central Epidemic Command Center (CECC) has adopted the ‘Google Assistant’ service to develop a bilingual chat robot ‘epidemic prevention expert’ to help foreigners in Taiwan find COVID-19 related information. For more information, please refer to: https://www.cdc.gov.tw/File/Get/mBfYe3LCCBC1E6JxndqKag

would like to know the entry restrictions in response to COVID-19 for foreigners entering Taiwan?

From June 29, 2020, foreign nationals who wish to travel to Taiwan for reasons other than tourism
and regular social visits may apply for a special entry permit with an R.O.C. overseas mission by submitting relevant documents and forms. Applications by
students and people wishing to study Mandarin in Taiwan will be handled by the Ministry of Education in line with its related measures. For updated
information, please refer to the website of the Bureau of Consular Affairs, Ministry of Foreign Affairs, Republic of China (TAIWAN):
https://www.boca.gov.tw/mp-2.html

would like to know how the Taiwanese government implements and executes the mandatory policy of wearing facemask on public transportation.

From April 4, 2020, Taiwan began requiring people to wear face masks while using public transport. Any person refusing to wear a face mask will be subject to fines between NT 3,000 and 15,000 in accordance with Article 70 of the Infectious Disease Control Law. For further information please visit: https://law.moj.gov.tw/ENG/LawClass/LawAll.aspx?pcode=L0050001.

would like to know about the Central Epidemic Command Center (CECC) operational structure?

CECC Operational Structure
On January 2, 2020, the Response Team was set up to respond to a new pneumonia epidemic in Wuhan, China.
On January 20, 2020, level 3 of the Central Epidemic Command Center (CECC) was established to integrate the resources of the administration, the academic, medical, and private sectors to respond to the 2019 novel coronavirus (COVID-19). Dr. Jih-Haw Chou, the Director-General of Taiwan Centers for Disease Control served as the commander.
On January 23, 2020, level 2 of the CECC was established due to the first case of COVID-19 being confirmed on January 21, 2020. Dr. Shih-Chung Chen, the Minister of Health and Welfare, served as the commander to coordinate and mobilize resources from a cross-ministry perspective, including the ministries of interior, transportation, foreign affairs, economics, labor, education, and environment, as well as private stakeholders.
On February 27, 2020, level 1 of the CECC was established due to the worsening of global epidemic. Dr. Shih-Chung Chen was designated by the Premier as the commander to coordinate and mobilize resources from across ministries and private stakeholders in the fight against COVID-19.
For more information, please refer to https://www.cdc.gov.tw/Category/Page/wqRG3hQfWKFdAu-haoOIAQ

would like to know about the COVID-19 prevention standards used in business activities in Taiwan.

According to the Taiwan Centers for Disease Control press release on May 25, 2020, business activities apply to the following principles:
1. Maintain a safe social distance of 1.5 meters indoors and 1 meter outdoors.
2. Wear a face mask.
3. Use appropriate barrier facilities such as partitions, etc.
For updated information, please refer to the CDC website: https://www.cdc.gov.tw/En.

would like to know the regulations on household isolation/ quarantine in Taiwan amid the COVID-19 outbreak?

The Central Epidemic Command Center (CECC) has a tracking management mechanism. If a person has had contact with a confirmed case, he or she must comply with the regulations on household isolation. All visitors must cooperate with household quarantine for 14 days.
For the updated information, please refer to the website of CDC: https://www.cdc.gov.tw/En

would like to know about the regulations on anti-epidemic hotel in Taiwan amid the COVID-19 outbreak.

The Central Epidemic Command Center (CECC) has advised that since May 4, 2020, Taiwanese returning from overseas who are in one of more of the following situations must stay in an anti-epidemic hotel.
1.Living with seniors, young children, or chronic patients at home
2. Sharing a room with other people (including bathroom) at home
For updated information, please refer to the CDC website: https://www.cdc.gov.tw/En

would like to know what steps have been taken by Taiwan CDC to prevent imported cases entering Taiwan?

1. As of June 1, 2020, foreigners have been temporarily prohibited from entering Taiwan. Exemptions will be granted to Alien Resident Certificate holders, personnel on diplomatic or official business, persons who can prove they are fulfilling commercial and contractual obligations, and persons requiring special permission.
2. Taiwanese returning from overseas who has been in contact with a confirmed case must comply with the regulations on household isolation. All visitors must cooperate with household quarantine for 14 days.
For the updated information, please refer to the website of CDC: https://www.cdc.gov.tw/En

would like to know when Taiwan expects to lift the ban on foreign business people from entering Taiwan, or whether there are any alternative plans.

On June 17, the Central Epidemic Command Center (CECC) announced the conditions under which short-term business travelers can
apply for reduced amount of time of home quarantine. As the coronavirus disease 2019 (COVID-19) pandemic has continued to subside in Taiwan, the CECC had
several consultation meetings with relevant government agencies in a bid to reopen borders for international business and trade activity. The CECC
announced that business travelers who wish to make short visits to Taiwan can apply for shortened home quarantine periods starting from June 22 if such
travelers meet all the conditions listed below:
1. Those who are allowed entry according to the announcements
of the CECC.
2. Those whose duration of stay doesn’t exceed three months.
3. Business travelers who enter the country for business
activities, such as goods inspection, after-sale services, technical assistance
and training, and contract signing.
4. Those who arrive from low- and medium-risk
countries/regions announced by the CECC and have no history of travel to other
countries in the last 14 days before boarding the flight to Taiwan.

Note: The low-risk and medium-risk countries/regions are listed below. The list will be adjusted based on the epidemic situations and trends, surveillance and testing capacities and epidemic information transparency in these countries and regions, as well as the epidemic situations in their neighboring regions and countries. The list will be reviewed every two weeks.

Note: 1. Low-risk countries/regions: New Zealand, Australia, Macao, Palau, Fiji, Brunei, Vietnam, Hong Kong, Thailand, Mongolia, Bhutan.
2. Medium-risk countries/regions: South Korea, Japan, Malaysia, Singapore.  

For updated information, please refer to https://www.cdc.gov.tw/En/Bulletin/Detail/a9zCFAfhICztjWXp83fQFg?typeid=158

would like to know how Taiwan's medical institutions obtain the travel history of patients.

Since the system of Taiwan’s National Health Insurance card (NHI card) was linked to the National Immigration Agency during the COVID-19 outbreak, medical institutions in Taiwan can now obtain the recent tourism history of patients through their NHI card.

would like to know whether the compensation measures provided by Taiwan for people who cooperate with the regulations on household isolation/ quarantine also apply to foreigners.

To encourage people to cooperate with the regulations on household isolation/quarantine, epidemic prevention compensation is also applicable to foreigners. However, foreigners must still comply with the relevant standard regulations.
For more information, please refer to:
https://swis.mohw.gov.tw/covidweb/home/index_en.jsp

would like to know how the Taiwanese use the 'Entry Quarantine System' when they enter Taiwan.

In response to the COVID-19 outbreak, Taiwan has established the Entry Quarantine System. As soon as Taiwanese citizens enter Taiwan from abroad, they can use their mobile phone to log in to the system and fill in their health status and travel history to expedite customs clearance.

We understand the Taiwanese government provides online mask ordering services, and would like to know if foreigners can also order masks online.

Foreigners with health insurance cards or residence permits can pre-purchase masks online and pick them up at convenience stores. Please refer to the website of the Ministry of Health and Welfare (https://www.nhi.gov.tw/english/Content_List.aspx?n=022B9D97EF66C076)

would like to know how Taiwanese citizens are able to inquire where masks are available for sale.

Audrey Tang, the Minister without Portfolio, invited the private sector to use the open data of the National Health Insurance Administration to develop the epidemic prevention face mask inquiry platform, showing in real-time where face masks are available for sale. For further information, please refer to the website of the Ministry of Health and Welfare(https://topics.mohw.gov.tw/COVID19/cp-4868-53923-206.html)

would like to know what digital services the Taiwanese government provides about face masks.

In addition to facemask maps, since March 12, 2020 the public have been able to pre-order masks online. This service is called the Name-based Mask Distribution System (version 2.0). Please refer to the website of the Ministry of Health and Welfare for further information: https://www.nhi.gov.tw/english/Content_List.aspx?n=022B9D97EF66C076.

would like to know whether foreigners living in Taiwan can purchase face masks under Taiwan's mask control policy.

Foreigners may purchase face masks with a health insurance card, residence permit or entry-exit permit.

would like to know how the Taiwanese government has been able to provide enough face masks for their citizens.

At the beginning of the COVID-19 epidemic, Taiwan strove to be self-sufficient in face masks supply by restricting the export of masks, and forming a ‘national team’ to expedite face-mask production. At present, Taiwan has reached a production capacity of 20 million pieces per day.

would like to know when Taiwan will reopen masks export.

The face mask export ban was lifted on June 1, 2020.

would like to know how the Taiwanese government ensures their citizens can continue to access face masks following the lifting of buying restrictions.

Taiwan’s daily production capacity has reached 20 million face masks. From June 1 the government will requisition 8 million masks a day. The remaining masks will then be available for domestic purchase or export.

would like to know how Taiwan was able to expand face mask production capacity in such a short period of time.

A joint effort by Taiwanese government agencies, machine tool manufacturers and face mask manufacturers ensured they worked together to quickly and efficiently organize the equipments for the production of masks. The national military was also dispatched to assist in the production line.

We understand that the Taiwanese government provides online mask ordering services, and would like to know how the masks are distributed and delivered.

Pre-purchased masks are distributed to more than 10,000 convenience stores for pick up.

We understand the Taiwanese government provides online mask ordering services, and would like to know if foreigners can also order masks online.

Foreigners with health insurance cards or residence permits can pre-purchase masks online and pick them up at convenience stores. Please refer to the website of the Ministry of Health and Welfare (https://www.nhi.gov.tw/english/Content_List.aspx?n=022B9D97EF66C076)

If we want to export masks to Taiwan, will we be subject to tariffs?

The tariff on imported face masks was re-imposed to 7.5% on May 27, 2020.

would like to know how the Taiwanese government implements and executes the mandatory policy of wearing facemask on public transportation.

Since April 4, 2020, Taiwan began requiring people to wear face masks while using public transport. Any person refusing to wear a face mask will be subject to fines between NT 3,000 and 15,000 in accordance with Article 70 of the Infectious Disease Control Law. For further information please visit: https://law.moj.gov.tw/ENG/LawClass/LawAll.aspx?pcode=L0050001.

we would like to procure face mask. How can we contact Taiwanese exporters?

You can find relevant information at the (Industries) section. If you have any further questions, please contact TAITRA at mdd@taitra.org.tw.

would like to procure computer and Internet equipment for remote working and online education due to the pandemic, please help us to find exporters.

You can find relevant information at the (Industries) section. If you have any further questions, please contact TAITRA at mdd@taitra.org.tw.

What kind of quality control and certification mechanism do you have for face masks and other medical equipment made in Taiwan?

Following the regulations of Taiwan Food and Drug Administration (https://www.fda.gov.tw/tc/publishotherepaperContent.aspx?id=1271&tid=2906), all face masks for medical use must be in compliance with national quality standard CNS14774(T5017)for ‘Medical Masks’, or any other international quality standard with the same specifications. Those medical face masks stated to have the same effect or superior to the N95 standard, the efficiency for protection and breathing resistance, should be in compliance with CNS14755 (Z2125) for ‘Disposable Anti Dust Masks’, with the same or superior specification requirement. If FDA or other international quality standard certifications or requirements is required in your country, please contact the face mask manufacturers directly, You can find their information at the Solutions Ecosystem section. If you have any further questions, please contact TAITRA at sarahliu@taitra.org.tw.

We would like to procure protection suits, goggles and other medical protection equipment. Please help us to contact Taiwanese exporters.

You can find relevant information at the Solutions Ecosystem section. If you have any further questions, please contact TAITRA at mdd@taitra.org.tw.

would like to produce respirators for COVID-19 treatment. Please help us find the relevant exporters.

We currently do not have manufacturers in Taiwan that produce invasive ventilation equipment for COVID-19 treatment. We have manufacturers who produce non-invasive respirators for sleep disorders. If you would like further information, please contact TAITRA at mdd@taitra.org.tw..

We would like to have face masks and other medical equipment produced in our country. Please help us reach to the Taiwanese manufacturers.

You can find information at the (Industries) section. If you have further question, please contact TAITRA at mdd@taitra.org.tw.

A company from our country would like to invest in Taiwanese medical equipment manufacturers and set up production facilities. What kind of assistance and incentives are available?

For information about investing in Taiwan, please contact the Invest Taiwan office of the Ministry of Economic Affairs at
dois@moea.gov.tw, or phone 886-2-23820493. You can also find out more about incentives offers by local government from the respective Department of Economic Affair of the city or county where the company or production facilities will be located.

would like to know if Taiwan can provide programs and solutions to assist us in responding to COVID-19 pandemic?

There are several programs and applications, created between public and private sectors, in the task of preventing and containing COVID-19. In addition to the face mask search map app created by private engineers with assistance from the Minister without Portfolio Audrey Tang, Microsoft Taiwan and Mediatek have cooperated to create a one-stop face mask and body temperature detection system. Digital Medicine Center of National Yang-Ming University also created an Intelligent Epidemic Prevention Mobile Platform, to oversee the health status within a company or organization. Please contact TAITRA at mdd@taitra.org.tw, and advise what kind of system or equipment you are interested in so we can help you to contact the appropriate organizations.

have companies in our country that would like to cooperate with Taiwanese companies or organizations to develop vaccines or medicines for COVID-19. Please help us to contact these organizations.

There are several organizations, including Addimmune Corporation, National Health Research Institutes and Academia Sinica working on the development of a vaccine. Any company interested in further information can contact TAITRA at sipro@taitra.org.tw, and we will help reach out to these organizations.

are interested in forming a safe travel bubble with Taiwan. Who can we talk to?

Please contact the MOFA overseas offices. (https://www.mofa.gov.tw/en/OverseasOfficeLink.aspx?n=1A4D7D5A68ECF4B9&sms=A76B7230ADF29736)

wish to invite Taiwan’s epidemic prevention experts to share their expertise about COVID-19 prevention and treatment. How can you help?

You can find relevant information at the (Epidemic-Prevention Experience Sharing) and (Experience Sharing) sections. If you have any further questions, please contact TAITRA at sipro@taitra.org.tw.

We are a foreign government agency from abroad and…

wish to invite Taiwanese epidemic prevention experts to share their experience with us through an online forum. How can you help?

You can find relevant information at the (Epidemic-Prevention Experience Sharing) and (Experience Sharing) sections. If you have any further questions, please contact TAITRA at sipro@taitra.org.tw.

wish to know if it is possible to cooperate with Taiwan on developing reagents. How can you help?

In Taiwan, it is not only government agencies that are developing COVID-19 reagents, but some other research institutions, hospitals, associations and private sectors are also working in this area as well. For further information, please contact TAITRA at sipro@taitra.org.tw.

wish to visit Taiwan and learn more about Taiwan's epidemic prevention practices. How can you help?

You can find relevant information at the (Epidemic-Prevention Experience Sharing) and (Experience Sharing) sections. If you have any further questions, please contact TAITRA at sipro@taitra.org.tw.

Is there any Epidemic Prevention Products Introduction For American Market?

During this unprecedented time, Taiwan continues to show the world how to control the spread of COVID-19 and provide health and safety for its people. In addition, Taiwanese enterprises have optimal epidemic prevention products to help governments all over the world save lives. In this webinar, we will invite top Taiwanese epidemic prevention products suppliers, including surgical masks, isolation gowns, coveralls, test kits, disinfection robot systems etc. to give product presentations that will meet your demand for epidemic prevention products. 2020/07/30(tentative) For more info please contact TAITRA-Strategic Marketing Department
Ms. Kelly Tsai ( kellytsai@taitra.org.tw)

We are from Southeast and Northeast Asian Market, what kind of Epidemic Prevention Products we could refer?

2020 Epidemic Prevention Products Seminar For Southeast and Northeast Asian Market (Tentative Date: 2020/08 /13).During this unprecedented time, Taiwan continues to show the world how to control the spread of COVID-19 and provide health and safety for its people. In addition, Taiwanese enterprises have optimal epidemic prevention products to help governments all over the world save lives. In this webinar, we will invite top Taiwanese epidemic prevention products suppliers, including surgical masks, isolation gowns, coveralls, test kits, disinfection robot systems etc. to give product presentations that will meet your demand for epidemic prevention products. 2020/07/30(tentative) For more info please contact TAITRA-Strategic Marketing Department
Ms. Kelly Tsai ( kellytsai2@taitra.org.tw)

We are broker in EU region and our client is from government they want to purchase protection products?

You may visit this website to search what product meets your needs. Meanwhile, welcome to stay turn on Epidemic Prevention Products Seminar For European Market dated third September, 2020. For more detail please contact winnieyang84@taitra.org.tw

About TAITRA

TAITRA is Taiwan's foremost nonprofit trade promoting organization. Sponsored by the government and industry organizations, TAITRA assists enterprises to expand their global reach. Headquartered in Taipei, TAITRA operates 5 local offices as well as 63 branches worldwide.

⦿ UPDATE: Taiwan to replace throat swabs with new saliva test for coronavirus ⦿ UPDATE: TAIWAN'S Anti-COVID-19 Prevention Measures